Terms and Conditions

1. Acceptance of the Terms

By accessing and using the PlanSports platform (the "Platform"), you confirm that you have read, understood and agreed to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use the Platform.

2. Description of the Services and Prices

PlanSports is a sports management platform — the plansports.ro website, the PlanSports app for iPhone and Android and the PlanSports app for Apple Watch — operated by COMMERCESTREAM INNOVATE S.R.L. (CUI RO50187548). The Platform connects athletes, coaches, clubs, event organisers and owners of courts, pitches or halls: bookings, friendly matches, tournaments, rankings and achievements, clubs and teams, workouts with history and charts, guided workouts, AI coaches and meal plans.

2.1 The PlanSports Premium Subscription

The Platform has a single subscription, PlanSports Premium, at the same price for every account. The subscription is tied to the account: the athlete account is also the coach account and the club owner account (the same account, the same subscription); owners of courts, pitches or halls and competition organisers have separate accounts, created and managed on the website, each with its own subscription, paid by card on the website. There are no more expensive plans for particular roles and no additional packages.

Price: 29 RON per month in Romania. In other countries, the price is the one displayed by the store (App Store or Google Play) in the local currency, before you confirm the purchase.
Duration and renewal: a monthly subscription that renews automatically every month, at the same price, until you cancel it.
Free period: the first 7 days are free for new accounts. If you do not cancel before they end, the first month is charged.
What it includes: full access to all features of the Platform, on the website, on the phone and on Apple Watch.
Without a subscription (after the free period): you can sign in, view your subscription status, subscribe, download your data and delete your account; the remaining features are locked. Your data is kept.

Where you pay and how you cancel:

iPhone / Apple Watch: payment is made through your Apple account, upon confirmation of the purchase. The subscription renews automatically unless you cancel it at least 24 hours before the end of the current period. You manage and cancel it in your App Store account settings. Purchases made through Apple are also subject to Apple's standard terms (EULA); refunds are granted by Apple.
Android: payment is made through Google Play; you cancel in Google Play → Payments & subscriptions. Refunds are granted by Google.
Website: payment is made by card, through Stripe; you can cancel at any time from your account. For a subscription purchased on the website you have the statutory right of withdrawal within 14 days of the purchase (Romanian Government Emergency Ordinance O.U.G. 34/2014) — write to us at contact@plansports.ro.

After cancellation, access remains until the end of the period already paid for. The subscription is tied to your PlanSports account: purchased in one place, it is valid on the website, on the phone and on the watch.

Referrals: for each friend you invite who pays for the first month of subscription, you receive one free month.

2.2 What Is Paid for Separately

The subscription gives access to the Platform. Services offered by other users are paid for separately, to those who offer them: bookings of courts, pitches and halls (to the owner), sessions with coaches (to the coach or the club) and tournament entry fees (to the organiser). Their prices and conditions are set by each provider, and the invoice is issued by the provider, not by PlanSports. PlanSports is only an intermediary; the price you see before payment is the final one.

2.3 The Apple Watch App

The PlanSports app for Apple Watch is part of the iPhone app and uses the same account and the same subscription; nothing is sold on the watch. With your permission, it reads from the Health app (Apple HealthKit) your heart rate, calories and blood oxygen during the workout and writes the workouts you complete to Health. Which data reaches PlanSports, on what basis and how you withdraw your consent are described in the Privacy Policy (section 3a). The measurements of a consumer watch may be inaccurate.

2.4 AI Coaches, Guided Workouts and Health Data

Training programmes, meal plans and the AI coaches' answers are generated automatically, with the help of an artificial intelligence provider (Anthropic), based on the data you enter. They may contain errors and are for information purposes only.

PlanSports is not a medical service. The programmes, calorie estimates, effort zones, heart rate charts and the report for your doctor do not provide diagnoses and do not replace the advice of a doctor, a nutritionist or a qualified coach. Seek your doctor's approval before starting a training programme or a diet, especially if you have medical conditions or injuries or are pregnant. If chest pain, dizziness or palpitations occur, stop and see a doctor. You train at your own risk.

Price changes: the subscription price includes VAT. If it changes, you will be notified in advance, and for subscriptions purchased through Apple or Google the store's notification and consent rules apply.

3. Account Creation and Management

3.1 Eligibility

To use the Platform on your own you must be at least 16 years old. For athletes under 16, the account is created and used with the consent of the parent or legal guardian (directly or through the sports club), who is responsible for its use.

3.2 Account Information

You undertake to provide accurate, complete and up-to-date information during the registration process. You are responsible for maintaining the confidentiality of your password and account and for all activities that take place under your account.

3.3 Account Types

Athlete: books courts and pitches, plays matches, enters tournaments, keeps track of their workouts
Coach: works with the athletes in the club, sees their workouts and sends them suggestions, offers sessions
Event organiser: organises tournaments and competitions
Owner of a court, pitch or hall: lists and manages their sports facility (requires approval by the administrators)

The athlete, the coach and the club owner use the same account and the same subscription. The account of an owner of a court, pitch or hall and the organiser account are separate accounts, created on the website, each with its own subscription (section 2.1). You can delete your account at any time, in the app (Profile → Delete account) or on the website; deleting the account does not cancel a subscription purchased through Apple or Google — that one is cancelled in the store.

4. Bookings and Payments

4.1 The Booking Process

Bookings are made through the Platform and are confirmed immediately or depending on the owner's availability. All bookings are subject to the availability of the court or pitch.

4.2 Payments

Bookings, sessions with coaches and tournament fees are paid to the provider, at the venue or online on the website, according to the methods displayed for each. In the iPhone and Android apps only the PlanSports Premium subscription is purchased, through the App Store and Google Play respectively (section 2.1). The prices displayed include all applicable taxes, unless otherwise specified.

4.3 Cancellations and Refunds

Cancellation policies vary from one sports facility to another. Please check the specific cancellation policy before making a booking. Refunds are processed in accordance with the applicable cancellation policy.

5. Friendly Matches and Competitions

5.1 Organising Matches

Users may organise friendly matches and invite other players. The match organiser is responsible for:

Providing correct information about the match (date, time, location)
Observing the rules of the sport being played
Entering scores and results correctly

5.2 Taking Part in Matches

By accepting an invitation to a friendly match or taking part in a competition, you undertake to:

Be present on the scheduled date and at the scheduled time
Observe the rules of the sport and fair play
Not manipulate scores or results

5.3 Public Matches - Online Visibility

When you create a friendly match, you can choose between "Public" and "Private" visibility:

Private Matches: Visible only to participants and invitees
Public Matches: Can be viewed by anyone on the internet, without signing in

IMPORTANT: By setting the visibility of a match to "Public", you agree that the following information about the completed match will be publicly available on the internet:

The name of the match, the sport, the date and the location
The names of the participating players (display names)
The final score and details of the sets
The duration of the match and the winning team

Promotion on Social Media: Completed public matches may be shared automatically on our social media pages (Facebook, Twitter, etc.) to promote the sports community and attract new members. These posts will include a link to the public page of the match, which contains the information mentioned above.

Control over Visibility: You have full control over the visibility of each match. If you do not want a match to be public, set the visibility to "Private" when creating the match. Private matches will never be shared publicly or on social media.

By creating a public match, you confirm that you have the right to share the information about all participants and that they agree to the public visibility.

6. User Conduct

You agree NOT to use the Platform for:

Violating any local, national or international laws
Transmitting content that is illegal, threatening, abusive, harassing, defamatory, vulgar or offensive
Impersonating other persons or entities
Uploading viruses or malicious code
Manipulating rankings, statistics or achievements
Spam or unsolicited advertising
Collecting personal data of other users without consent

7. Intellectual Property

All intellectual property rights in the Platform, including but not limited to the design, logo, text, graphics, software and functionality, belong to PlanSports or its licensors. You are not permitted to copy, modify, distribute or otherwise exploit these materials without our prior written consent.

8. Privacy and Data Protection

The use of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms and Conditions. By using the Platform, you consent to the collection and use of data in accordance with the Privacy Policy.

Data Protection Officer (DPO): COMMERCESTREAM INNOVATE S.R.L. has appointed a data protection officer and has notified the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP), document registered under no. 18937 of 15.10.2024. DPO contact: contact@plansports.ro.

9. Limitation of Liability

To the extent permitted by law:

PlanSports is not liable for bodily injury or property damage suffered during sports activities, including during workouts carried out following the programmes in the app
We do not guarantee the accuracy of the automatically generated programmes and plans, nor of the measurements coming from the watch (section 2.4)
We do not guarantee uninterrupted or error-free availability of the Platform
We are not responsible for the conduct of other users
We do not guarantee the quality or safety of the sports facilities listed by third parties

10. Changes to the Terms

We reserve the right to amend these Terms and Conditions at any time. The amendments will take effect immediately upon publication on the Platform. Continued use of the Platform after the amendments constitutes acceptance of the new terms.

11. Account Suspension and Termination

We reserve the right to suspend or close your account, temporarily or permanently, without prior notice, if you:

Breach these Terms and Conditions
Provide false or misleading information
Engage in fraudulent activities
Manipulate the rankings or achievements system

12. Governing Law

These Terms and Conditions are governed by the laws of Romania. Any dispute arising out of or in connection with these terms shall be settled by the competent courts of Romania.

13. Contact

For questions or concerns regarding these Terms and Conditions, you can contact us at:

Email: contact@plansports.ro

Phone: +40 0736372286