Cancellation and Refund Policy

1. Right of Withdrawal

Under Government Emergency Ordinance (OUG) 34/2014 on consumer rights, you have the right to withdraw from a distance contract without having to justify your decision and without incurring any costs other than those set out in this policy.

2. Cancellation Deadlines

2.1 Free Cancellation

You can cancel a booking free of charge and with a full refund under the following conditions:

• More than 48 hours before the date and time of the booking - 100% refund
• Between 24 and 48 hours before the booking - 50% refund

2.2 Cancellation with Penalties

• Less than 24 hours before - No refund (0%)
• Failure to show up (no-show) - No refund (0%)

3. How to Cancel a Booking

3.1 Cancellation Methods

1. Online through your account:
   • Log in to your account
   • Go to "My Bookings"
   • Select the booking you want to cancel
   • Press the "Cancel Booking" button
   • Confirm the cancellation
2. By email: Send an email to contact@plansports.ro with your booking number
3. By phone: Call +40 736 372 286 (Monday-Friday, 09:00-18:00)

3.2 Cancellation Confirmation

After cancelling the booking, you will receive:

• Immediate confirmation on the platform
• A cancellation confirmation email
• Details about the refund of any amounts (if applicable)

4. Refund Process

4.1 Refund Methods

Refunds are made using the same payment method used for the booking:

• Card payment: Refund to the card within 5-10 business days
• Bank transfer: Refund to your account within 3-5 business days
• Account credit (voucher): Available immediately for future bookings

4.2 Processing Times

• Refund initiated: within 24 hours at most of the cancellation being confirmed
• Money shows up in your account: 5-10 business days (depending on the issuing bank)

5. Special Circumstances

5.1 Force Majeure

In the event of force majeure (extreme weather conditions, natural disasters, legal restrictions), you will be contacted and offered:

• A full refund (100%)
• Or free rescheduling to a convenient date

5.2 Medical Problems

In the case of proven medical problems (medical certificate), a refund or rescheduling may be approved at the operator’s discretion.

5.3 Changing a Booking

Instead of cancelling, you can request a change to your booking (new date/time) at no extra cost, at least 48 hours in advance, subject to availability.

6. Exceptions to the Right of Withdrawal

Under Art. 16 of OUG 34/2014, the right of withdrawal does not apply to:

• Services that have been fully performed (bookings already used)
• Services with a fixed date that has passed (past bookings)

7. Dispute Resolution

If you are not satisfied with how we handled your cancellation request, you have the following options:

7.1 Amicable Settlement

Contact us at contact@plansports.ro or +40 736 372 286 to resolve the issue.

7.2 Alternative Dispute Resolution (ADR)

You can turn to:

• ANPC - ADR (SAL): https://anpc.ro/ce-este-sal/
• ODR platform (SOL): https://ec.europa.eu/consumers/odr

7.3 Jurisdiction

If no agreement is reached, the dispute may be settled by the competent courts of Romania.

8. Contact